Privacy Policy Statement

We are committed to protecting your privacy and handling your personal information securely and transparently.

Information We Collect

We collect personal information directly from you to deliver our subscription services effectively.

• Contact details such as name, email address, and phone number for communication purposes.
• Payment and billing information for subscription management and processing.
• Site usage and interaction data to improve our website and service quality.
• Correspondence records, including emails and messages, to support your requests and enhance our service.

How We Use Your Data

Collected information is used solely to provide, improve, and support our subscription planning service.

• To administer your subscription, schedule consultations, and manage your account.
• Provide customer support and respond to inquiries efficiently.
• Improve website functionality and enhance user experience through analytics.
• Maintain compliance with applicable Australian privacy and industry regulations.

Legal Basis for Processing

We process your personal data in line with Australian law and applicable privacy standards.

Your data is handled based on your consent, the necessity to fulfil our contract with you, and compliance with legal obligations under Australian law.

Information Sharing

We do not sell your data. Limited sharing may occur in these scenarios:

• With third-party service providers who process payments or maintain our IT infrastructure, under strict confidentiality agreements.
• Where required by law, regulatory authorities, or to protect our legal interests.
• To advisors or consultants supporting service delivery, with your privacy as our priority.

Data Security

We use industry-standard security measures to protect your data from unauthorised access, loss, or disclosure. Regular reviews and updates ensure ongoing compliance with Australian privacy requirements.

Your Rights

You have rights regarding the personal data we hold about you, subject to local law.

• Request access to your personal information at any time.
• Ask for corrections to inaccurate or incomplete information.
• Request deletion of your data, subject to retention laws.
• Withdraw consent for certain types of data processing, where applicable.

Cookies

Cookies help us operate our website, analyse usage, and remember preferences. See our full cookie policy for details.

Cookie Policy Cookie Policy

Contact

Questions about your privacy can be directed to our team using the contact information below.

Policy Changes

We may update this privacy policy periodically. Review this page regularly for the latest information.